Refund policy

Refund & Return Policy
Last updated: August 12, 2026

At NYNE, we stand behind every can we ship. If you are not satisfied with your purchase, we want to make it right.

Satisfaction Guarantee
We offer a 30 day satisfaction guarantee on your first order. If you are not happy with NYNE Focus for any reason, contact us at hello@drinknyne.com within 30 days of delivery and we will issue a full refund on the product. No return is required. The guarantee covers first orders of up to two 12 packs; larger first orders are refunded at our discretion. Shipping charges are not refunded.

Repeat Orders
For orders placed after your first, contact us at hello@drinknyne.com for a refund or replacement if your order arrives damaged, incorrect, or delayed in transit.

Subscriptions
You can cancel a subscription at any time before your renewal is charged. Once a renewal has been charged, the order is already in progress at our warehouse and is not eligible for a refund. You can manage or cancel your subscription from your account, or by contacting us at hello@drinknyne.com.

Damaged or Incorrect Items
If you receive a damaged product or the wrong item, contact us at hello@drinknyne.com within 30 days of delivery with your order number and a photo of the issue. We will issue a full refund to your original payment method promptly.

Lost Packages
If your tracking shows delivered but you have not received your order, contact us at hello@drinknyne.com and we will open an investigation with the carrier. If we confirm the package was lost, we will reship your order at no charge.

Returns
As a consumable food and beverage product, we are unable to accept physical returns for food safety reasons. All refunds are processed without requiring the return of product.

Adverse Reactions
NYNE Focus is a dietary supplement beverage intended for healthy adults. If you experience an unexpected reaction, discontinue use and contact us at hello@drinknyne.com so that we can document it. Consult a qualified healthcare provider before use if you are pregnant, nursing, have a medical condition, or are taking medications.

Refund Processing
Approved refunds are returned to your original payment method within 5 to 10 business days depending on your bank or card issuer.

Late or Missing Refunds
If you have not received your refund yet, check your bank account again, then contact your card issuer, as it can take time for a refund to post. If you have done all of this and still have not received your refund, contact us at hello@drinknyne.com.

Abuse of This Policy
We reserve the right to decline a refund or to limit or refuse future orders where we identify repeated refund requests, bulk purchases intended for resale, or other misuse of this policy.

Contact
hello@drinknyne.com | United Neurocity LLC | drinknyne.com